Belk Ford, Inc. - Ford Dealer in oxford

My Expedition saith on 30 k miles quit working and had to be towed to Belk. The service guy who answered the phone told me it would be days before my Expedition would be looked at. I called back later to check on a loaner car. I was told there was a very long wait list. When I explained I was a sing...Read More

The service department customer desk was moved from one side of the building to the other side with very little direction of where to go to the service desk. I got there early to have an oil change and had to ask two employees if I was at the right area. No signage to tell you where to park or enter...Read More

The service department is slow on engine work. They had me sit for over 5 weeks without looking at it. Told me to my face. They kept "doing accessory jobs instead." The sales team is amazing. They drove over 45 minutes to show me vehicles and take care of me.While service had my truck. If service c...Read More

Stopped because of low tire pressure light after having service in North Carolina earlier in the week. Gerald was very gracious and reassuring and although Belk's service department was closed he educated me it was safe to drive since the tires were very close to proper inflation and the sensor mus...Read More

I took my car in for service because the transmission was shuddering when shifting at certain speeds. A service advisor called me and told me that it needed to have the transmission fluid changed. Upon completion, I picked up the car and paid the invoice (over $500), noting that the paperwork indica...Read More

I bought my last car from y’all with good results. It came time to get a new vehicle that had room to transport the grands🥰. I went looking at another vehicle and it didn’t work out. Our salesman was very helpful and looked through their inventory and found the Dodge Grand Caravan. It was great...Read More

Took my Ford F-150 truck to address a leak. The service guy Shannon suggested several maintenance items along with the leak repair which they said was a simple seal- all the additional general tune up maintenance suggested along with the seal added up to 3,000 total repair 4 days later my truck stil...Read More

Had a recall on a company vehicle, so I made an appointment with Belk to have this taken care of. They got me in as soon as they could, and when I dropped it off I was taken care of right away. Was only without the vehicle for a couple days, and they got in touch with me as soon as it was ready. No ...Read More