Caruso Lincoln - Lincoln dealer in Long Beach

Absolutely horrible service department. We’ve had our 2021 Aviator in three times for service and each occasion has been horrible. Forget using the Lincoln app to schedule service- apparently they do not honor that at this dealership. Take your money and business elsewhere!

Still waiting on diagnosis. Usually have a great experience with fair service writers, until today. Last week had an issue and was quoted $185 for a diagnosis of the issue, but was advised to wait until the problem light was on consistently to make the diagnosis easier for the technician. When dropp... Read More

I have purchased 3 cars in 2 years from this dealer starting in 2018. I am very sorry to say that over the last year thier customer service, especially thier service department is sub par to say the least. It seems that a true lack of communication has become the norm in this department. Sad to see... Read More