Carvana Charlotte - Used Car Dealer in charlotte

This is my 2nd vehicle with Carvana & I really enjoyed my shopping experience. Only thing I didn’t receive my free cup. That should’ve been in the cupholder and I didn’t get my Carvana coin or key chain. 😢 other than that I’m happy.

The whole process was simple and stress free. I absolutely hate spending hours in a dealership. The whole process took less than an hour. They provide a link for insurance as well. Delivery was on time and simple. Definitely the way to go!!!

The online process was smooth (extremely smooth actually); however, once you hit purchase the service is has glitches. It didn’t get the contract right - the system wasn’t able to handle a down payment. The contract reflected $0 as a down payment after an email was even sent to me that the down paym...Read More

My car arrived four days later than promised. It was dirty and the so-called Carvana 150 point inspection, including detailing was performed more than five months prior to me receiving the car. Carvana's website states that they change the engine oil but my car's onboard service reminder states that...Read More

The selling process was super easy. Input the information asked, got a quote, needed some additional time to get the title in the mail so was granted that, uploaded all the documents, made an appt, drove to the dropoff location, signed some papers, got a check and left. I thought it a little weir...Read More

The actual car buying process was amazing.. however that is it! I purchased my vehicle on JUNE 5th!! My temp tag expired 07/04/23 and i am still waiting. Was told they would handle registration etc. on June 22nd they informed me of a toll bill that needed to be paid. Within 20 minutes of being infor...Read More

Picked my car up exactly one week after purchasing. A few small glitches with the system uploading documents but every advocate I talked to when I called fixed my issues with no hassle or delay. When I picked up the car, Anthony in Charlotte was great. He’s got excellent customer service skills and...Read More

Car is great and the experience was great I just wished they detailed the car prior to me picking it up. The seats had stains but i was able to remove them at home but if it were to be fully detailed before selling that would of gave the whole experience 5 stars.