Carvana Cleveland - Used Car Dealer in Warrensville Heights

Super cool place. When I heard my car was coming from a "vending machine" I was a little skeptical. Lol. The whole process only took minutes for final paperwork, etc. (Most was done online beforehand.) The woman that greeted us (sorry, I am horrible with names) and Ben were both extremely nice, kno...Read More

Carvana is the only place I will buy a used car. The process is amazingly easy. I am rating this location 4 stars because the vending machine is not fully functional. That is a big part of the experience and a big disappointment when it doesn’t work. However the employees are great and made it extre...Read More

While the online features of Carvana are convenient, the actual results have not been. They called me the day of my pickup and delayed my pickup by a full 10 days because the air conditioning needs to be recharged? 10 days for that? And there is no way of checking on the car, finding out where it ...Read More

If you are looking into buying your first car, Carvana is the place!! I went online and was able to get approved pretty quickly, I’ve been to 2 dealerships spent over 2 hours there and let empty handed however with Carvana the process once you select your car was pretty straightforward, They let you...Read More

Got myself into a great car with below stellar credit, got a fair offer on my trade in, and the process could not have been any easier. But I’m leaving this review because the rep I had today when picking up my vehicle was SO knowledgeable, professional, and polite. She went above and beyond for us....Read More

The car was delivered on Wednesday, June 7th. I drove it to work the next day. Everybody thought it was a great car. When I went to leave work the car wouldn't start. I had to call AAA to come out and give me a jump start, My fellow employees were not as impressed. They asked me if Carvana would tak...Read More

Zero stars. Failed to deliver my car, so I had to take a day off unpaid to drive two hours and wait in the lobby for another two hours to get my car. Then for the next few weeks I began getting emails and texts about how I needed to send in paperwork and it was delaying my registration. I had not re...Read More

My car was supposed to be delivered 05/19 but less than 30 minutes before the delivery time they called to say the car had an issue. They stated I would still get it ASAP but after multiple calls and requests for updates they have not provided any update. They have the worst customer service and sho...Read More