Casey BMW - BMW dealer in Newport News

If you are looking for the Ultimate Driving Machine, Casey BMW is your place! This team knows their stuff - amazing knowledge of not only current models, but past models and future initiatives. These guys and gals are true experts. I have rarely come into a dealership without know exactly what I wa... Read More

Don from Casey was very nice and didn’t beat around the bush. He made sure I got the best value for my trade in and he made the entire process as smooth as possible. I’ve never been to a dealership and bought a car and filled out paperwork in an hour and 10 minutes. Thanks for an amazing experience ... Read More

Took my car here to get a tire replaced and rear signal light replaced. Was on time for my appointment but my car wasn't actually worked on until an hour and a half later. Was there for like 4 hours and they didn't fix the signal light issue. Called the next day asked for the service manager but he ... Read More

I purchased my new vehicle at Casey BMW and the experience was brilliant in terms of speed, efficiency and customer service. Ryan Thomas facilated our sale and was truly outstanding. The receptionists were both kind and patient. We couldn't be happier with our purchase or experience. As an out of st... Read More

Casey always treats me professionally and kindly. After repairing a recent recall item they meticulously detailed my car. In spite of it being 16 years old, they gave me the courtesy of cleaning it inside and out to include rims and tires. With 211,000 miles and my three series still driving like a... Read More

First time using service department. Jason was good, but not very professional to my wife when called the wrong number and refused to give her details about the call. Also, my appointment for a state inspection was 1030, my car was not on the lift until 1130. And I did not receive my military disc... Read More

Great service experience at a much more affordable price point compared to other local BMW Service Centers. My service advisor Francine S. was a pleasure to work with. She was knowledge, efficient and personable. Would definitely return here.

While my vehicle was in the shop, there was ZERO communication on what was going on from service. I was told “your car may be done, but if you’re coming to get sunglasses ask for the shop foreman. I have an appointment and won’t be here “ from a customer service stand point, I do not recommend AT ... Read More