Criswell Alfa Romeo - Alfa Romeo Dealer in Germantown

First time getting my Alfa Romeo serviced here and I’ve never been more disappointed. I had called 2 days prior to schedule my appointment in order to accommodate my work schedule. Supposedly I had an appointment at 9am to get my car serviced. I end up getting a text that I will be receiving update...Read More

Last week I dropped my Alfa Romeo Guilia off for routine service. I was greeted by Erick as I dropped my car off at the dealership. He told me immediately what would be done and timing. He kept me updated and was pleasant and professional. I appreciate good service on my car and good customer se...Read More

This dealer has done right by me. I bought my car used with a warranty and they've treated me like any other new car customer. Friendly and honest folks. The prices are a bit higher, but they're one of the only ones working on these cars in the area, and they are still reasonable. I'll be a long t...Read More

Had my first service today at criswell Alfa Romeo. I’ve driven a Mercedes for the last 4 years and this is my first Alfa Romeo. Unfortunately the two brands are worlds apart. Mercedes always had a loaner and plenty of staff available. The person working was doing his best but unfortunately wasn’t be...Read More

This is a longer review, but I wanted to wait until a month of ownership of the Stelvio before I wrote it. Spoiler alert: we love it. First of all, if you're in the market for an X3 or Q5, you MUST test drive the Stelvio. When it comes to the driving experience, you'll be pleasantly surprised. I h...Read More

The service advisor wasn’t welcoming at all. Matter fact, she didn’t even smile at all and her responses were vague. Her actions spoke terribly about the dealership. I would expect so much from such a prestigious brand Maserati and Alfa Romeo. I hate to compare but honestly, Honda/Acura and other de...Read More

Had an odd issue with my AR during travel on July 4th and stopped at the dealership as we were not going to be able to get back home without it getting addressed. Not only was the sales staff helpful in doing everything they could to assist us (service was closed for the 4th), but the next morning ...Read More

Pertaining to the service department. Mickey Mouse operation that consistently fails to meet the level of customer service expected of a luxury car brand. Difficult to reach a service rep via telephone, almost impossible to schedule a servicing at a reasonable time, wholly overpriced for even the s...Read More