Don Jacobs BMW - BMW dealer in lexington

Let me talk about my experience! First and foremost my sales rep Patron Hatcher was amazing the entire way through. My experience at Don Jacobs was amazing only because Patron walked with us the entire way through this process. We came in looking to buy a new car and left with an experience I never ... Read More

I recently traded in a 2017 530i for a custom 2022 X3M40i. When I made my decision that I was going to get a new vehicle I had no doubt who I was going to deal with. Called up Patron Hatcher and we setup a day for me to come in and and design. This was my 4th time purchasing a vehicle in the last 12... Read More

BMW of Louisville is our actual local dealer and who I have always used for service. After 2 completely failed attempts at fixing my sunroof (they actually made it worse) and a call to corporate, not to mention their quote for brake and rotor replacement was a bit extreme, I contacted Don Jacobs. N... Read More

Just as advertised. We drove to Lexington from Cincinnati with new and used cars hard to find due to COVID, so we were grateful the car was as advertised. 😊 Our salesman was new, only starting in the previous month. He was helpful looking to colleagues for the difficult questions we asked about the... Read More

Just recently purchased a BMW at Don Jacobs in Lexington, KY. Nick Taylor was our sales representative - He. Was. Awesome. We had an incredible experience from the very beginning, to even after the purchase. He is very knowledgeable on all the products, and helped guide in purchasing what was best f... Read More

I started looking at cars online and came across Don Jacobs. I found a vehicle I was interested in. I was immediately contacted by Natalie. When we spoke she found two vehicles that fit my strict specifications. She did not press anything that was outside of what I wanted. We then set up an appointm... Read More

This has been the best dealership experience I've ever had, and this is my 30th car. The staff is so friendly and professional. I live 800 miles away and did everything over the phone and it was seamless. Everything from financing, warranty, video walk around etc was very prompt. The 440i I got was ... Read More

We purchased a Chevy Colorado truck with less than 20000 miles from this dealer. We get it home and there's no tire mount, the spare doesn't fit, and the oil light comes on. We spent $500 in the first 30 days. And yes, we asked at the dealer who said they'd fix it, and didn't. No spare key either, b... Read More