Fremont Chevrolet - Chevrolet Dealer in Fremont

One of the best car buying experiences in my entire life. I was not expecting it to go so smoothly and have no real hassle with the final price. The staff here are professional and courteous. I worked with Rafael on the sales side and Justin on the finance side. Rafael was helpful in getting the d...Read More

Fremont Chevrolet for years has lacked basic customer service communication & skills. While Fremont Chevy portrays great customer service when you are purchasing, you get the exact opposite when you go in for servicing or questions. We opt to take our vehicle to other dealerships for major serving a...Read More

My first free auto service for my Chevrolet Trax 2022 was early morning at the same dealership where I had bought it. I gave my car key at the request of the repair staff who invited me to go to the customer owner lounge and have coffee. I helped myself and sat down watching Bay area news with the h...Read More

Customer Service Training greatly needed. Absolutely no communication, even though I’m sitting 30 ft away in the lounge. Two service reps telling me they’ll call and give me an update, FIVE HOURS later I gotta go hunt them down and find out if they even looked at my car. One star because the lounge ...Read More

Service department is typical dealership garbage. Came in for overheating transmission. I am a few months out from my warranty expiring but I am under mileage at only 56k miles. Erik advises that GM sometimes helps pay for repairs in circumstances like these depending on the diagnostic. I pay the $2...Read More

In for 2 recalls, a software upgrade and an inspection (part would need to be ordered if required). So nothing too time consuming. I was told these were quick, but expect 2 hours to be safe. 2 hours went by with no update so I asked for an update. I was told they were almost done. Just need to “fini...Read More

You have the best service department! My insurance company was being difficult and the service rep assigned to me was just so polite and let me vent. It was like talking to a friend, which is something customer service is lacking these days. I know I pay extra at Chevy but it’s worth it. I know they...Read More

I took my vehicle for an oil change and tire rotation, ended up needing a 50k service which was expensive but ok needed. Unfortunately the vehicle was not delivered at the promised time (which set a pick up problem for us). The service department does not accept payment over the phone and car delive...Read More