Herb Chambers BMW - BMW dealer in Boston

The pick up and drop off experience was good. But the communications from the service Dept was dreadful. No one returned my multiple calls and texts. I only wanted to know when I was getting my car back. They never got in touch and finally, (the next day!) retuned my calls and my car. There was dirt... Read More

I have been serviced with this dealer with my previous F86. Had good experiences with those guys. Two years ago , I switched to another brand for more sporty car experience. Recently, i wanna to buy a G80 M3 manual for daily drive because we are going back to office 2 days a week. Had a call with in... Read More

Terrible. So grossly inconsistent every visit, extremely disappointing for a "luxury" brand to know I get better service from a Jiffy Lube, yet have the "free maintenance" package because "nobody's going to take better care of our cars than we will" routine. This time, needed a simple oil change & c... Read More

This received 2 stars because of a positive experience I had with “Anja” (a sales person/receptionist) as well as two people who gave me my final statement and paperwork- super friendly and kind. I’d give those 3 individuals all 5 stars. On the other hand, the service rep was not engaging and did n... Read More

Hey Melissa. Thanks for the response. I didn’t think a 3 out of 5 was poor. The service at Herb Chambers is “just fine”. I took my car in for an engine light displayed. The tech came back with a video (great) indicating what was wrong with the vehicle (water coolant pump, approx $1,700) also that on... Read More

James G is both knowledgable and professional. His ability to convey the vehicles service needs to me in a succinct way is an art. I feel comfortable entrusting that my vehicle will be well taken care of when it is in the service department. I exclusively have dealt with James since I purchased my f... Read More

I only have my car serviced at Herb Chambers BMW of Boston. I am surprised at how consistent the kind, above par, customer service has been. Technicians recognize me and chat to ask how I am doing. They have done favors like buffing out a scratch that was worrying me even though I came for something... Read More

I had the best experience yesterday at Herb Chambers BMW/ Boston- without an appointment (what was I thinking?) I went in to look over the BMWs and found my dream car. My first experience with BMW but have purchased many cars from Herb Chambers dealerships over the past 30 years- the staff was love... Read More