Mike Hale Acura - Acura Dealer in Murray

the worse customer service ever!! I ordered some new part from their online page but when I received the parts the were bent and scratch they look like they were used parts. I decided to send it back which meant paying 22$ for the shipping plus 25% restocking fee which I think is not ... Read More

Jake Wade was awesome helping us get into our new Acura RDX Advanced Package! He made sure we got exactly what we were looking for, helped us order, was patient as we checked in on progress and shared in our excitement when our car arrived!! We are thrilled to be driving our dream car! So happy with... Read More

Poor customer service, poor communicators, poor attention to detail, overall very poor experience. Nobody ever returned a call when I left a message. I had to reach out more than once to get an update on my car. They clearly didn’t want my business. And to top it off, they didn’t even bother putting... Read More

I bought my RDX here and I love the car. However, I am absolutely finished with their service department. In theory I paid for oil changes for a few years when I bought the car. However, I’ve brought it up three times now and every time, I’ve had the same experience. I make an appointment, drive al... Read More

I test drove an RDX a few weeks ago. Ended up loving it and purchased it. Problem was I drove it in the evening. The next morning I noticed a large crack in the window. It was a certified pre-owned so I figured I was safe. My fault buying it "as-is", they verified it was cracked before I drove it an... Read More

Went in for 2 recalls and to grab some trim peices that were falling off. I told them that my center console lights stopped working (due to the recall) my tail lights didn't work (recall) and i needed to replace the rear door trim. All in all they sold me the wrong trim, told me the console lights w... Read More

I love my acura. I can't bring myself to buy a new vehicle because it's such a solid ride. What makes Mike Hale Acura so great is their service department. They are fantastic! If it isn't right they'll make it right. I've had some fantastic service advisors - Chris, Nick, Ryan. They all are so frien... Read More

These guys are ignorant and rude. They way there mechanics treat each other. I'm telling ya. What a bunch of children. Take your car somewhere else is all i can say. Get better service and respect elsewhere..