Puente Hills Chrysler Dodge Jeep Ram - Car Dealer in City of Industry

Buyer beware. I went in to purchase a vehicle And everything seemed fine until we left the dealership. 1. My first payment wasn’t suppose to be until 90 days after my purchase date but I received a bill 2 weeks later stating it was due 29 days after my purchase date. When I went to go speak with ...Read More

I would give 0 if I could. This service department is a joke. The manager is never available after making promises he can't deliver. His team is full of liars. They are over booked, over promising and not doing any of it. They can't do a simple job and their communication is terrible. Find somewhere...Read More

I would like to thank Omar, Ted, Tommy and Mario at Puente Hills CDJR. They were very helpful with my new truck purchase. It wasn't easy at first. I wanted a specific truck. I figured it would have to be ordered. But they were able to search and find what I wanted. Even though I wanted a specific tr...Read More

I’m so disappointed in the customer service here. We were promised a car detail because the brand new car we purchased was dirty on delivery and a tank of gas in exchange for them to be able to fill out our survey to ensure they got a good score. The day I went in for them to replace a part and for ...Read More

I went in for a recall, service department…. Debbie.. was so helpful told me I had a few other recalls so we scheduled everything at once super helpful.. I told her I was in the market for a Jeep and she helped me out with someone in sales also. The service technicians were pretty quick about the f...Read More

1hr in a half trying to get a hold of the service department to check status on a vehicle dropped off 3 days ago .was left twice on hold once being 45 mins ...no one in 3 days has had a 2 min opportunity to call the customer to give him an update on his car. Is ridiculous..if I thought of purchasin...Read More

I have never written a review before, but felt compelled to after recieving such terrible service twice from this dealerships service department. I dropped my vehicle off for warranty work and recallson Monday. I didn't hear anything for a few days, so I called for an update on Thursday of the same ...Read More

The efficiency was extremely low. I took my car to get an oil change and a recall, and they told me it would take 3-4 days to complete. I waited for 6 days without any updates, and after making numerous phone calls, someone finally answered and told me it would take another 3-4 days to complete. I r...Read More