Rick Hill Imports - Used Car Dealer in Kingsport

David (Dave) Graham is the absolute BEST advisor at Mercedes-Benz. He is willing to work with you and help you to his absolute fullest ability to put you in your dream car like he did me! I am absolutely pleased with everything he helped me do. He is so thorough at explaining the details about your ...Read More

I worked with Steve Y. and couldn't have had a better experience. I am OCD when it comes to cars and he took tons of videos, pictures, answered all my questions, etc. When I picked the car up, it was exactly as advertised by him. Super nice guy and was excellent to work with. If you buy a car from R...Read More

Customer service is terrible. They had my car for 8 weeks for a recall and didn’t return any of my phone calls. I had no clue about anything about my car or an estimated date. Never offered any help or had any concern for me, the customer. The new secretary is really nice, but the rest of the staff ...Read More

Should be ashamed. Calling themselves a Porsche dealer but not having anyone to service your brand new Porsche to even change the oil. Claiming someone will be here in February now after not having a tech in 60+ days. Rick hill should be so pleased to see this place going to hello. Nice cars, t...Read More

Worst experience I've had at any dealership. Customer service did not exist at this dealership. The lack of communication and attention to detail was shocking. I didn't buy my Mercedes at this dealer, maybe that's why I was treated so poorly. I hope they treat their own customers much differently.

Purchasing a car out of state couldn’t have gone any worse for me.. Monday June 14th.. I worked directly with the General Sales Manager, Mike Fraysier. He was very helpful and communicative with sending photos and videos of a 2014 VW Touareg. During that week he insured me that the car had gone thr...Read More

Called in from out of state regarding a GLS. Spoke to one of the most unprofessional and rude sales person. Once I told him I was calling from New York he goes "I don't know why you guys keep calling, are you exporters or something" Like where did that even come from I was interested in a GLS for my...Read More

I just purchased a car from Rick Hill and can truly say it was an awesome experience. Shannon was more than kind to my wife and I and worked to make the experience as seamless as possible from beginning to end. I never felt pressured as I have at other dealerships. I drove from out of state to purch...Read More