Suburban Imports Of Troy - Used Car Dealer in troy

My initial experience went pretty well. I test drove the vehicle I came to see and was able to work out a fair deal on trade in for my previous vehicle. This was a Saturday. I put down a deposit and filled out the credit application. We made an appointment for the following Wednesday to sign all the...Read More

BUYER BEWARE! I've been trying to cancel a wheel and tire warranty since 12-29-22. As of 5/24/23 I am still being charged and being told I'll receive a check from the company as reimbursement. It took less than 10 minutes to sign up but almost 6 months later it still hasn't been canceled. The sales ...Read More

Horrible experience is not to say the least that Google will allow me to post!!! Loan in hand… Charles the used car sales rep text me to come in today between 10am-4pm. Was turned away due to not having a appointment!!! This was the appointment, when you give me a “between” time!!! These cars sell t...Read More

AVOID!! Extremely disorganized, unprofessional, and every negative stereotype car sales has. All around horrible experience. I called to see if a certain car was in stock. A rep named Valerie said it was and then double checked to make certain it wasn’t pending. It wasn’t. I informed her I was driv...Read More

I bought a car here, first time working with a dealership. Took me 10 calls in a day to get a single test drive arranged after they said they couldn't find the title(??). Eventually I was able to, but the car had a distinctly low tire when they pulled around. They took it back, filled it up, and tha...Read More

Terrible experience at this dealership. No room at all for negotiating and they do every shady trick in the book to get your money without giving you any respect. I periodically watch the vehicles I was interested in their lot and they would rather sell their deprecating old lot at auction then to n...Read More

I had been searching for a quality used cargo van for close to 2 months without any luck... several dealerships advertised what looked like a great deal, only to find out it was the old "bait & switch" as soon as they got me in the door. I contacted James online and he was able to track down the p...Read More

Highly dissatisfied with the service I received. The employees seem to be unorganized. When looking for my first car I fell in love with one that had a few scratches and paint chips. I was assured that the paint guy could fix it as long as I brought it back the following week. I drove out to get the...Read More