Tesla Berkeley - Tesla Dealer in Berkeley

Tesla needs to do a better job training their service employees! Or maybe the fact that they actively try to show you they don't care is the Tesla training. What I've learned after 2 service visits (different locations) is that Tesla employees know the cars are of terrible quality and they try to m...Read More

My model 3 was doing a squeaky noise for some weeks, and was hard to detect / trigger, but when happening was very annoying and somewhat concerning, not knowing if was serious or not. Scheduled an appointment very quickly (lot of availability), the team was really amazing and patient. One of the te...Read More

This place is great, provided you don't mind (a) having no idea when you will get your car back, and (b) having no one to call to ask. I've received service here twice. The first time they kept my car for three days for a tire rotation. The second time they kept it for two days. They tell you to...Read More

Communication was extremely poor - I dropped off my car at 10:00 and they told me it would be done at 4:30. The app was never updated during the day to let me know what the progress was, and when I went to pick it up at 4:30 it turns out they hadn't done anything yet. They gave me a loaner car and s...Read More

Communication was so bad!!! I took my new car to fix a dried paint drip(they said they could fix it at the service center on delivery day, so I accepted the car), when I arrive that the service center they told me they couldn’t fix any paint problems there so they would schedule me to a nearby body ...Read More

So I held off on providing the feedback on m experience to give them a change to make it right but no dice. They replied to me at least 4 times saying they would have my service advisor, Rich get in touch (he even replied that he would get back to me with a solution) but no one ever did. Never goin...Read More

Berkeley Tesla took charge of a thorny saga I was having. It included transferring all the details from another service center. They made that seemless while under promising (estimating 3 days) and over delivering (completing work in 1). The car runs flawlessly. I only hope Elon learns to underpr...Read More

Excellent service done in timely manner by a very friendly and helpful crew. They took me right in and got me back on the road in a matter of a few hours!